Terms & Conditions

Last updated: 22 May 2025

Welcome to Craytive Design Studio. By working with me or using my services, you agree to the following terms and conditions. These terms outline your rights and obligations as a client and help ensure clarity and transparency.

1. General Information

Craytive Design Studio is operated by me as a sole proprietor (Enskild firma) based in Sweden.

Organization number: 010723-6507
Email: malin@craytivedesign.com
Phone: +46 (72) 221-5722
Address: Herrhagsgatan 3A, Karlstad 65218

2. Services Offered

I provide creative services including:

  • Branding and visual identity

  • Motion design and animation

  • Creative direction and consultation

  • Illustration

  • Campaign and marketing design

Each project is customized based on your individual needs. Scope, timelines, and pricing are agreed upon in writing before I begin any work.

3. Pricing and Payment

Prices vary depending on the scope and complexity of the project. Final costs are set by mutual agreement.
Accepted payment methods include:

  • Bank transfer

  • PayPal

Invoices must be paid within 14 days of issue unless we agree otherwise. Late payments may incur reminder fees and interest in accordance with Swedish law.

For international clients, payments can be made via bank transfer or PayPal in the currency agreed upon in the project contract. Any additional fees or currency exchange costs are the responsibility of the client.

For detailed payment terms, please see our Payment Terms.

4. Project Process

Work will begin once we have agreed on the project terms and any agreed-upon deposit is paid. You are expected to provide necessary input and feedback in a timely manner to avoid delays.

If you are not satisfied with the direction or result of the project at any stage, we will review it together to clarify expectations and decide on any necessary adjustments. Depending on the scope of changes needed, the project timeline and cost may be revised accordingly.

Delays caused by lack of feedback or changes to the project brief may also result in adjusted timelines or additional costs.

5. Intellectual Property & Usage Rights

Once full payment is received, you will own the final approved deliverables. I reserve the right to display completed work in my portfolio or for promotional purposes unless we agree otherwise.

Preliminary drafts, unused concepts, and working files remain my property unless explicitly included in our agreement.

6. Revisions & Changes

Each project includes a set number of revisions as agreed beforehand. Additional revisions or requests outside the original scope may incur extra charges.

7. Cancellations & Refunds

You or I may cancel a project by giving written notice. In such cases:

  • I will invoice you for work completed up to the cancellation date.

  • Deposits are non-refundable unless we agree otherwise.

If I am unable to complete the work due to illness or unforeseen circumstances, I will notify you and discuss alternatives.

8. Data Protection & Privacy

I collect and store personal data (such as your name, contact details, and payment information) only to manage our client relationship and deliver services. I handle data according to GDPR requirements.

For more details, please see my Privacy Policy.

9. Complaints & Disputes

If you have any complaints or concerns, please inform me in writing as soon as possible. I strive to resolve issues quickly and fairly.

If we cannot resolve disputes between us, they may be referred to Allmänna reklamationsnämnden (ARN) or the appropriate Swedish court.

10. Governing Law

These terms are governed by Swedish law. Any disputes will be handled under Swedish legal procedures.

Thank you for choosing Craytive Design Studio. If you have any questions about these terms or my services, please contact me.